Patients need to take a leadership role in their own care.
Providers who focus on patient values and expectations over the care journey will have a greater impact on outcomes and satisfaction. This, in turn, helps patients take a leadership role in managing their healthcare.
Engaged patients feel more empowered to make appropriate decisions and become a partner in the design of their care.
“60% of the factors affecting the amount and timeliness of reimbursement can be improved by creating a positive patient experience.“
BDO International
“Money spent on patient engagement activities could produce an over 500 fold return in investment.“
Therapeutic Innovation and
Regulatory Science
“Personal experience was found to be more than two and a half times more important [in healthcare] than it is to consumers in other industries.”
PWC Customer Experience
Connect to a Patient Network
By developing patient networks, providers can leverage the views and preferences of their patients to build a stronger partnership in care delivery.
Build Trust and Retain Customers
Patient-driven insights guide providers to design practical and impactful solutions by meeting patients’ basic needs and desires. This, in turn, builds trust and mutual respect and creates a solid partnership that keeps patients coming back.
Adopt Patient-Centered Technology
Orientation around patient engagement values and considerations in the development of technology and its implementation will catalyze favorable outcomes and satisfaction.
Increase Ranking and Quality Scores
Upstream strategies and satisfaction measures all support patient engagement in education, care design, treatment decisions, self-efficiency, safety, and quality.
Latest Publications
Read the latest on a range of topics for providers and healthcare organizations: Developing patient networks and keeping patients connected, customer adherence and retainment, care compliance and medication adherence, quality measures and ranking scores, value-based-care measures, and patient-centered technology design, and more.
Understanding Patient Engagement and its Impact
Rapid healthcare market transition reveals the game-changing impact of patients' priorities and personal decisions on how they behave and respond to the available services.
Why Great Technology is not Enough
The Becker Hospital Review author addresses why providers and producers may not achieve remarkable changes after their huge investment in installing digital technologies.
The Missing Link in Understanding COVID-19
The study led by Australia's National Science Agency CSIRO, indicates more than 95 percent of entries in the largest world coronavirus genome database do not contain patient-related factors.
“Our profession is engaged in supporting a patient’s life journey, not just a specific medical event.“
Put the ‘care’ back into healthcare.
Many providers lack the time to measure and process the patient experience comprehensively, an essential first step in improving satisfaction.
Every patient entering the healthcare system creates a perception of their experiences. Part of this perception is the feeling of genuine care by the provider, as well as a connectedness to the treatment decisions. Putting the patient first is the best way to put the care back into healthcare.