Patient Insights and Engagement Solutions
For years, there have been efforts to inform and educate patients on the importance of adhering to treatment plans. Yet, adherence is still a major challenge for healthcare providers. Gaining better insights directly from patients can reveal the impact of patients’ priorities and personal decisions on how they behave and respond to treatment options.
Understanding the patient’s real-world experiences of care allows providers to deliver quality treatment, communicate effectively, promote adherence and create a lasting partnership with patients. There is a crucial need for an in-depth understanding of a patient’s experiences, thoughts, reflections, challenges, and preferences. Often, care providers attempt to “second guess” the needs of their patients and can fall victim to internal biases that fail to reflect the true challenges and conflicts facing a patient. By using independent, third-party companies to capture these insights directly from patients, systematically analyze these insights, and create meaningful action plans for better patient engagement, both providers and patients can forge a better partnership through the journey of care.
Key Patient Insights offers a range of insights directly from patients and providers. Capturing past and present concerns and suggestions, conducting a thorough analysis of the findings, designing meaningful patient journey maps, developing improvements in patient engagement, and creating patient partnership programs all lead to improved outcomes and satisfaction for all patients. The patient’s experiences and knowledge should be understood, not as a single measurement but as an ongoing appreciation with a shared vision for their treatment and continuum of care.
PIE Organizational Value Assessment and Analysis
Key Patient Insights will help organizations assess their values, plans, processes, programs, and improvement measures based on patient-oriented insights. This service provides a valuable picture of what is happening inside a healthcare organization or company in the area of Patient Insights and Engagement (PIE) regarding leadership, inputs, roles and responsibilities, initiatives, measurements, and outcomes.
Key Patient Insights offers this service for provider networks and organizations, medical institutions, and independent clinics. In addition, Key Patient Insights can work with various manufacturers to help design better patient engagement strategies to improve adherence and adoption of treatment options. Key Patient Insights can also work with medical and nursing schools to help develop training programs in the area of patient engagement to better prepare students for patient partnership.
Patient Journey Maps
As patients move along the continuum of care throughout their life, they will move into and out of the healthcare system many times. These patient journeys involve symptoms and concerns that drive the decision to enter into the healthcare delivery system, whether it be at a local pharmacy, a physician’s office, or a hospital. The next phase of a typical journey is obtaining care from healthcare providers, which may involve several providers and several institutions or organizations. And lastly, as the patient transitions from the healthcare delivery network to home life, their journey continues towards the road to recovery or adopting lifestyle behaviors to manage a chronic condition. Key Patient Insights can capture this journey from entry, management, and exit from a healthcare delivery network, examining various aspects of emotional states, education, decision making, satisfaction, and quality of care.
Our “Day in the Life” process and Patient Journey Maps uncover key elements of the customer lifecycle to help providers and organizations vastly improve clinical services and outcomes. Our team captures patient insights and creates meaningful journey maps to help provider organizations better understand their patients. Key Patient Insights will also capture quantitative, qualitative, medical, and non-medical patient-driven insights to highlight improvements in monitoring and evaluating disease impact, patient’s wellness, and patient-reported outcomes.
Recommendations for Improvements
Key Patient Insights delivers value-adding recommendations on how you can ensure that your organization is top of mind for patients when current and future care needs arise. How can you increase the chances that patients will recommend your organization? How can you improve patients’ experiences within your health system? How do you know you are getting the optimal outcomes from your treatment plans?
By continuously seeking improvements in your Patient Engagement plans, you can attain patients that are highly motivated and engaged in their treatment outcomes. And by capturing these insights directly from your patients, you will learn first-hand how to meet their needs and generate new levels of patient satisfaction.
Design Patient Partnerships Plans
Key Patient Insights will synthesize data from patients into insights, then engage patients in helping design actionable solutions through conceptualization, ideation, prototyping, rechecking, and implementation phases. Our team uses a collaborative design process that includes patients, families, and community representatives to create Patient Partnership plans. By capturing in-depth patient insights, we will equip your organization with appropriate strategies, values, and goals to incorporate patient’s voices in future advancements and continuous quality improvements, thus making a lasting patient partnership.
Build your Custom Solution.
Key Patient Insights will provide your organization with the necessary tools and knowledge to enhance your Patient Engagement plans. Each organization is unique, and so your engagement plans should be customized to meet the needs of your patients. Our team will work closely with you to ensure you develop Patient Engagement plans that drive patient satisfaction, patient adherence, and patient outcomes. Together, we can define the key areas for improvement and success that will demonstrate your organization’s leadership in the healthcare area.